When Salesforce unveiled Agentforce it was already making waves in the CRM industry. An automated AI agent that can be trained and set up with specific courses of action for specific jobs. It meant reducing costs, automating processes, and illuminating human intervention at any point. Well, guess what new announcements made in Salesforce dreamforce’24, show that Agentforce is a part of a bigger network!
Yup, bigger forces like Google Cloud, IBM, Amazon Web Services, and Workday have joined forces to extend Agentforce with new agent actions, pre-built agent templates, and partner agents that can plan and take actions on behalf of users and businesses. Salesforce Agentforce, with these powerhouses, will be like a Marvel movie with all your favorite characters together in one frame.
Their aim is clear “to enable customers with a billion AI agents. The Agentforce partner network, the world’s first agent ecosystem, plays a crucial role in helping our customers realize this vision by providing a vast catalog of trusted and ready-to-deploy partner assets and agent actions.” This statement made by Brian Milham, President And Chief Operating Officer at Salesforce puts it all out in the open. Though it's pretty understandable from here, there are things that we should dive deeper into to understand what really is happening, how it will impact us and where it’ll put us in the near future.
Agentforce Capabilities
Agentforce is an autonomous AI agent built on large language models and natural language processing. It’s a successor of Einstein Copilot, with advanced capabilities where we can specify action steps from the action library and the agent can complete the job independently without any human intervention.
These actions are low-code workflows where you have tools for creating, customizing, and embedding AI models in Salesforce workflows. After Einstein Copilot, Salesforce Agentforce is Salesforce’s dedicated effort to make the platform more than a holistic business snapshot to a platform of choice. Businesses will no longer see it just as a tool that gathers data and generates analytics but will also as an important productivity driver, with automated workflows and third-party integrations.
Agentforce is based on the Atlas Reasoning Engine that replicates information processing like human thinking patterns. It takes in individual components, drives its relevance, and makes decisions like a human. Now it’s not just a generative AI, that you ask to generate an email or a smart reply. It’s more than that where it can reason, make decisions, and autonomously complete business tasks.
Partner Agents
Agentforce is a monumental shift in the CRM industry, enabling humans with AI to help achieve customer success. It allows partners to build and distribute new agent actions with pre-built agent templates and specialized agents through Salesforce AppExchange. As there are multiple giants playing a role in Salesforce agents. They can play the following role in the Salesforce AI Agentforce partner network,
- Google Cloud
Google is all about bringing its productivity suite, like Gmail, docs, and slides, to Salesforce where the agents can collaborate seamlessly with Salesforce and Gmail products. The workflows with these agents can be automated and the two platforms can work flawlessly. For instance, the sales representative can work on slides and docs based on data from the CRM. Salesforce can then record data using context from Gmail and Docs. This is not all, Google BigQuery will allow agents to utilize accurate data and merchant agents can access customer data stored in BigQuery.
- IBM
IBM will leverage the Watsonx platform. It is a generative AI technology of IBM that can also act as a code assistant creating and translating code to increase developer productivity. Further IBM offers RAG technology which turns data into actionable insights that can be used to boost employee productivity and improve customer experience with this knowledge. Companies use this to build and fine-tune foundation models acting as a central repository for enabling Q and A. You can optimize data discovery and automate customer self-service answers and actions.
- Amazon Web Services
Salesforce and AWS collaboration ensure that it responsibly infuses the latest generative artificial intelligence technologies into its applications and workflows. This support includes unified data management, seamless deployment of AWS’s voice, video, and AI services, and streamlined purchasing options. This will streamline data sharing for agents and other third-party apps.
With such powerful AI capabilities, these networks make agents that work better in automation and autonomously.
Get your Salesforce Implementation from RT Dynamic
RT Dynamic is a Salesforce services provider. Partner with us for Salesforce implementation and we can help your business leverage Salesforce and Agentforce capabilities. Our experts can assist with
- Consulting
- Customization
- Integration
- Training
Conclusion
Salesforce’s Agentforce Partner network represents a significant advancement in AI-powered automation. By combining the power of Salesforce with leading technology partners, businesses can now access a wide range of intelligent agents to streamline operations, improve efficiency, and enhance customer experiences. With RT Dynamic’s Salesforce expertise, you can effectively implement and utilize Agentforce to drive innovation and success in your business.
Contact us today to learn more about how RT Dynamics can help you maximize your Salesforce value.
